Communication is the key
In the world where everyone is so busy in the daily grind, it is a comfort to provide people with updates. With the dearth of time, eMails, Blogs are a passe. KISS (Keep it simple & smart) is the requirement of the day. 🙂
SMS (Short messaging service) adheres to KISS
In the world of business, keeping customers informed is a key. Albeit, emails are a legal way to intimate, it might be prudent to send SMS for quick updates.
The following might be some of the use cases of sending text messages to Customers.
- Order Loading status
- Order Processed Status
- Order Delivery Status
- Order Receipt Status
And much more.
Salesforce CRM, a world leader in CRM and a solution adopted by a lot of enterprises, has been integrated with an SMS solution provider. We have tried to present the integration scenario and a demonstration of few of the use cases on the same.